Effect of Perceived Organizational Support on Organizational Citizenship Behavior in Selected Manufacturing Firms in North Eastern Nigeria: The Moderating Role of Task Performance and Employee Commitment.

Abstract

ABSTRACT

In today's dynamic and unpredictable business climate, manufacturing companies are challenged 
with enhancing their human resources. This research explores how task performance and employee 
commitment influence the relationship between perceived organizational support (POS) and 
organizational citizenship behaviour (OCB) within selected manufacturing firms in Northeastern 
Nigeria. The study population comprised 202 employees, with a sample of 198 management staff 
participating from four different firms. Structural equation modeling (SEM), facilitated by 
SmartPls 4, was used for data analysis. The findings confirmed the direct effects of POS, task 
performance, and employee commitment on OCB. Importantly, it was revealed that task 
performance and employee commitment can modify certain relationships. For instance, a stronger 
positive correlation was found between fairness and employees' OCB for those with high levels of 
task performance. A similar moderating effect was observed with regards to employees' 
commitment. Moreover, the study indicated weaker negative correlations between supervisory 
support, organizational reward, and employees' OCB for individuals with lower levels of task 
performance and commitment. The study recommends that manufacturing firms, should provide 
training (through seminars and workshops) to increase employees' awareness of the attributes and 
behaviors linked to OCB that can foster organizational success.